For Chief People and Chief Talent Officers
A people strategy your board will fund — and see returned.
We turn a mandate into a funded programme, govern it to delivery, and stay until the board has seen what it returned.
No pitch. A free first conversation about your situation, 60 to 120 minutes.
“They have a unique ability to bring people together and create a shared vision for the future.” — Patrick Nicollier, Chief Human Resources Officer, World Health Organization
Why this matters now
The board is watching. Can you answer?
Chief People Officers are asked to run the engine while redesigning it — accountable for the day-to-day of the people function while reinventing it as a strategic force. Volatile markets, shifting workforce expectations, generational change and artificial intelligence are not temporary disruptions. They are the new operating conditions.
The conditions will not settle. The strategy has to work in them.
For the people agenda
A strategy nobody can prove
Either a list of programmes that proves nothing, or a strategy approved on paper and quietly consumed by the day job. Either way, the board’s first question has no answer: what is our people agenda, and what has it delivered?
The tell: nobody kills a people strategy. It dies of attendance.
For a talent problem
The same scores, every year
The engagement survey returns the same numbers. Top talent leaves for competitors, and the exit interviews say what they said last year. Each fix is sensible on its own, and the gap between what people were promised and what they experience stays open.
The tell: this year’s survey action plan is last year’s, with a new date.
Proof, not promises
Where this work has been done.
72 engagements since 2006, led by the founder — 36 at PwC and Deloitte, 36 at PeopleCentriX. Our case studies are anonymised. Our client contacts are not — we share them on request.




































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“PeopleCentriX is a trusted partner to Chief People Officers and their teams, providing the expertise and guidance they need to develop and implement successful people strategies. They have a unique ability to bring people together and create a shared vision for the future.”
Patrick NicollierChief Human Resources Officer, World Health Organization“PeopleCentriX helped us navigate challenging waters. Using a human-centred design approach, they helped us think creatively and develop a fresh approach to people development and performance that resonated with all stakeholders — and a tailored implementation plan aligned with our ambition and culture.”
Samantha Stokes-BaydurChief Human Resources Officer, Open Society Foundations“Thanks to PeopleCentriX’s guidance, we developed our talent acquisition strategy in just eight weeks. We benchmarked our function against leading practices, collected feedback from new hires, hiring managers and business leaders, then co-designed our strategy and roadmap in sprints.”
Vivienne TardieuGlobal Head of Talent Acquisition, FerringThe evidence
People-centric organisations unleash human potential. The results follow.
People-centricity means fulfilling experiences at work: close the gap between what people expect and what they experience, and their potential is unleashed. That is the People Centricity Formula™, psychological contract research made operational. See how it works →
Organisations that outperform on people-centricity are 5.2× more likely to be a great place to work and 2.2× more likely to exceed financial targets — the money follows the people, not the other way round.
Business outcomes
People outcomes
Innovation outcomes
Organisations at the highest of 4 employee-experience maturity levels, compared with the rest, in a study of more than 950 organisations commissioned by Microsoft. Bersin, J. (2021). The definitive guide: Employee experience. The Josh Bersin Company. Multiples are directional, not causal; the mechanism is what we work on.
What we do
Two offerings. Same rigour, different size of question.
People Strategy builds and governs the whole agenda, then proves what it delivered. People Centricity solves one thing precisely, then finishes.
For Chief People Officers
People Strategy
Defined, activated, proven.
- 01DefineYour mandate becomes a board-approved, funded programme — evidence base, strategy and business case.
- 02ActivateGovernance that keeps delivery on track, on scope, and free of your advisor’s next contract.
- 03ProveBaselines before the work starts, and a report of what moved — and what did not.
Best forChief People Officers who walk into board conversations without a clear answer, or whose strategy has been approved and is already losing momentum.
Discover People StrategyFor Chief Talent Officers
People Centricity
Attracted, engaged, unleashed.
- 01AttractAn employer promise built on what your people actually expect — one you can make and keep.
- 02EngageThe moments that fail people most, redesigned so what they experience matches what you intended.
- 03UnleashTalent frameworks that develop potential instead of grading the past.
Best forChief Talent Officers watching top talent choose competitors, engagement surveys return the same numbers, or a performance cycle grade the past and build nothing.
Discover People CentricityOne principle
Neither strategy-only nor implementation-led. Independent by design.
Most advisors either leave after the deck, or shape their advice around the implementation contract they want next. We do neither.
Two offerings. One principle. No agenda except yours.
- No implementation streams.We hold the programme office and the change office, never the delivery work underneath. There is no build we are angling to sell you.
- No partnerships.No referral fees, no alliances, no preferred platforms. When we run a selection for a vendor or an implementation partner, the recommendation is shaped only by fit and value for money.
- No leaving after the deck.We stay until the board has seen what it returned — or, for an intervention, until the end condition agreed in writing is met.
- No change requests.Phase 0 is iterative: scope, time, cost and quality are agreed with you before anything else is costed. What follows is delivered against that plan — no surprises, and no bill for discovering them.
How we work
Both offerings run on one method.
The People Centricity Methodology™: four moves — Empathise, Strategise, Realise, Analyse — turning data into insight, insight into choices, choices into measured impact, and impact back into data.
Assembled from design methods, human capital measurement and lean experimentation; each fails alone in a way the other two prevent. Refined over twenty years of engagements, run as one loop on every one of them, and published in full so you can judge it before you meet us.
Explore the Methodology
About us
The advice comes from the people who sign it.
Tanguy Dulac
Founder & Managing Director, PeopleCentriX
- PhD, Applied Economics — LSE / UCLouvain
- MSc Organisational Psychology — UCLouvain
- Academy of Management Journal — cited 1,000+ times
Between 2001 and 2006, Tanguy spent five years on one question: what happens to people when the promise their organisation made is kept, and what happens when it is broken. That research, published in the Academy of Management Journal and cited more than 1,000 times, is the foundation of the People Centricity Formula™.
Fresh from the doctorate in 2006, he joined PwC for one reason: Saratoga, the practice Jac Fitz-enz built to measure the value people create. Twenty years later, he is still asking that question. A people strategy is only real once its value is measured.
He teaches Sustainable Human Capital Management at the University of Fribourg and Human Capital Risk Management at the Haute École de Gestion de Genève, and edits WeAreHuman@Work, a weekly newsletter on sustainable work.
He leads every engagement himself, from the first conversation to the board presentation.
More about usStart with the evidence
What the field is saying, and what the seat demands.
Free, fully sourced, no form. One tells you what the field is saying this year, the other what a Chief People Officer’s mandate looks like from the inside.
The evidence
2026 HR Trends & Priorities Heatmap
64 trends across 20 themes from 10 publishers, hand-coded and cross-referenced — so you can see what the field is saying before deciding whether to believe it. This year, 9 of the 10 named the same top priority.
Read the HR Trends Heatmap10 reports read so you don’t have to. 5 minutes of yours.
The playbook
Chief People Officer Playbook: From Mandate to Momentum
Written for Chief People Officers new to the seat, and for sitting ones whose mandate has changed under them. How to build the evidence, the strategy and the case — in that order — and keep the board with you. 24 pages.
Read the CPO PlaybookA better use of your time than a call you are not ready for.
Before you get in touch
Five questions, answered plainly.
Are you a strategy firm or an implementation firm?
Neither, by design. In People Strategy we hold the programme office and the change office, never the delivery work underneath. In People Centricity we scope one problem, solve it, and close. No implementation arm, no partnerships, no next contract to angle for.
What does it cost?
The cost is a function of the plan, and the plan does not exist until we build it with you. That is why every engagement starts with Phase 0: four weeks, scoped on its own, in which we co-design the methodology and the project plan. Everything after it is costed against that plan, and you see the number before committing to any of it.
Who does the work?
A PeopleCentriX team, with the founder in the room from first conversation to board presentation. We never subcontract and we never outsource — no associate network, no partner firm, nobody billed through us who does not work here.
Do you work outside Switzerland, and in which languages?
Yes. Engagements have run on every continent, for organisations of 500 to 50,000 people. We work in English and French.
Can I speak to a client before deciding?
Yes. Our case studies are anonymised; our client contacts are not. Ask, and we will make an introduction to someone who has commissioned comparable work.
Work with us
Bring us the problem before it becomes the board’s.
Most first calls are spent on your situation — what is breaking, what you have already tried, what your evidence is telling you. If we are the wrong firm, we say so on that call, not in month four.
Four steps, no surprises. You tell us who you are, where you work and what is breaking — a few sentences are enough. We come back with a straight answer: whether we think we can help, and what a conversation would look like. We talk. Then we agree the next step, which for some is Phase 0 and for many is a suggestion and nothing else.
No pitch. A free first conversation, 60 to 120 minutes, about your situation rather than our services.
The weekly newsletter on people sustainability.
Every Sunday: the evidence on how work depletes or regenerates people, read for you and turned into recommendations you can defend in front of a board. Others’ research first, our thinking last; every figure sourced; one instrument given away in full per edition. No pitch, ever.
- Weekly, evidence-based, 5 minutes to read
- One original instrument per edition, ungated
- Ungated, and free to forward